Responsible Gaming
at tl89
tl89 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We provide the tools, resources, and guidance you need to stay in control and enjoy gaming responsibly.
Age Restriction Notice: The tl89 platform is strictly available to players aged 21 years and above. Proof of age is required during account verification. If you believe a minor has accessed this platform, please contact us immediately at [email protected].
Our Commitment
Gaming Should Be Fun, Not a Problem
At tl89, we believe that online gaming is a form of entertainment — and like all entertainment, it works best when enjoyed in moderation and with full awareness. Our responsible gaming framework is built around one core principle: keeping you in control at all times. Whether you are placing a bet on a BPL match, spinning the reels on your favourite slot, or playing Dragon Tiger live, tl89 provides practical tools to help you manage your play safely.
We actively invest in player protection technology, staff training, and partnerships with recognised problem gambling support organisations. Every feature on the tl89 responsible gaming programme has been designed with Bangladeshi players in mind — covering deposit habits, session time, and healthy boundaries that make the gaming experience genuinely enjoyable for the long term.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your tl89 account to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be reduced — not increased — without a mandatory 7-day cooling-off period.
Time-Out Period
Activate a short-term break of 24 hours, 48 hours, or 7 days if you feel you need a pause. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Marketing communications are also paused for the duration.
Self-Exclusion
If you believe you have a gambling problem, you can self-exclude from tl89 for a minimum period of 6 months or permanently. Self-exclusion locks your account and removes you from all marketing lists. Contact [email protected] to activate self-exclusion immediately.
Reality Check Reminders
Enable session reminders that notify you of how long you have been playing and how much you have wagered. Reality checks appear as non-intrusive on-screen prompts at intervals you choose — from every 15 minutes to every hour — helping you stay aware of your session length.
Wager & Loss Limits
Beyond deposit limits, tl89 allows you to set maximum wager amounts per bet and maximum loss thresholds over a chosen period. Once a loss limit is reached, the system automatically prevents further play until the limit period resets — or until you contact support to adjust.
24/7 Support Access
Our English-language support team is available around the clock for players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. If you are concerned about your own gambling behaviour or that of someone you know, reach out at any time — there is no waiting period to speak to a real person.
Player Protection Tools
Practical Controls Built Into Your Account
Every tl89 account includes a dedicated responsible gaming dashboard where you can manage all protection tools without needing to contact support. Here is a closer look at what each tool does and how to use it.
Navigate to your Account Settings and select "Responsible Gaming" to set a daily, weekly, or monthly deposit limit in Bangladeshi Taka. The minimum limit you can set is ৳100. Reducing a limit takes effect immediately. Requesting an increase triggers a mandatory 7-day review period before it becomes active — giving you time to reconsider.
Set a maximum number of hours per day that your account may be used for active gaming. Once you reach your daily session limit, you will be automatically logged out and prevented from logging back in until the next calendar day (midnight Bangladesh Standard Time, BST UTC+6). Your balance and history are always preserved.
A time-out is a short voluntary break from gaming. Options are 24 hours, 48 hours, 7 days, 30 days, or a custom duration up to 3 months. During any time-out, your tl89 account is fully suspended — no deposits, no bets, no marketing. At the end of the time-out period, your account reactivates automatically. You may contact support to extend the period at any time.
Self-exclusion is for players who recognise that gambling has become a serious problem. Minimum exclusion period is 6 months; you may also select 1 year, 3 years, 5 years, or permanent exclusion. Once activated, your account is locked immediately. tl89 will remove you from all promotional communications and take reasonable technical steps to prevent new account registrations from the same device and identity during the exclusion window.
Define the maximum amount in BDT that you are willing to lose over a 24-hour, 7-day, or 30-day period. Once your net losses reach the threshold, tl89 suspends further betting for the remainder of the period. This tool works in conjunction with deposit limits to provide a comprehensive financial safety net for players who set a strict entertainment budget.
Reality check notifications interrupt your session at your chosen interval (15 min, 30 min, 1 hour) to display a summary of your current session duration, total amount wagered, and net result. You can choose to continue, end the session, or review your responsible gaming settings directly from the notification. This feature is available across all game categories including live casino, slots, and sports betting.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following behaviours are commonly associated with gambling becoming a problem rather than a form of entertainment. If you identify with several of these signs, we strongly encourage you to use tl89's responsible gaming tools or reach out to our support team.
Need to Talk?
Our responsible gaming team is available 24 hours a day, 7 days a week. Conversations are handled with complete confidentiality. You do not need to be in crisis to reach out — even a general concern is worth discussing.
Email our responsible gaming team:
[email protected]Response time: within 2 hours for urgent responsible gaming requests. All communications in English. Operating on Bangladesh Standard Time (BST, UTC+6).
- Spending more money on gambling than you originally intended or can comfortably afford, and finding it difficult to stick to a self-imposed budget.
- Chasing losses — continuing to play in an attempt to win back money that has already been lost, often leading to even greater losses.
- Gambling for progressively longer sessions than planned, or feeling an inability to stop once you have started a gaming session.
- Borrowing money, selling personal items, or using funds set aside for essential expenses such as rent, food, or family obligations to fund gambling activity.
- Feeling anxious, irritable, or restless when not gambling, or using gambling as a way to escape stress, anxiety, depression, or other negative emotions.
- Hiding or lying to family members, friends, or colleagues about the frequency, duration, or amount of money involved in your gambling activity.
- Neglecting work, academic responsibilities, family commitments, or personal relationships as a result of time spent gambling.
- Having persistent thoughts about gambling throughout the day — planning the next session, reliving past wins, or calculating how to fund future bets.
- Feeling that you need to gamble with increasingly larger amounts of money to achieve the same level of excitement or satisfaction.
Self-Assessment
Ask Yourself These Questions
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Review the following questions and consider how often each applies to your own gaming behaviour over the past 30 days.
Reflect on Your Gaming Habits
Have you ever felt the need to bet more and more money to feel the same level of excitement from gambling?
Have you ever tried to cut down on gambling but found it difficult or impossible to follow through on that decision?
Have you ever gambled to escape feelings of sadness, worry, guilt, financial stress, or other personal problems?
Have you ever lied to someone close to you — a family member or friend — about how much time or money you spend gambling?
Have you ever continued gambling after losing, with the primary goal of recovering what you had lost?
Have you ever missed work, school, or an important family event because of time spent gambling?
Have you ever gambled with money that was needed for essential living expenses such as food, rent, or school fees?
Have you ever asked others for money because your gambling had left you without sufficient funds to cover basic needs?
If you answered yes to two or more of the above questions, we recommend reaching out to our responsible gaming team or activating a time-out or self-exclusion on your tl89 account. Getting help early makes a significant difference.
Protecting Minors
Keeping Under-21s Safe
tl89 enforces a strict 21+ age policy across all gaming and betting activities on the platform. We are committed to preventing minors from accessing gambling services, and we expect all adult account holders to take responsibility for ensuring that minors in their household do not have access to their tl89 login credentials or devices used to access the platform.
tl89 recommends that all users who share a household with children or teenagers install reputable parental control software to restrict access to gambling websites. While tl89 implements robust age verification measures, parental oversight provides an additional and essential layer of protection.
Account Security Tips for Adults
- Never share your tl89 username or password with anyone, including family members.
- Always log out of your tl89 account on shared devices when your session is complete.
- Do not save your tl89 password in a browser or device that minors can access.
- Enable two-factor authentication on your tl89 account to add an extra layer of login security.
- If you suspect a minor has accessed your account, contact tl89 support immediately at [email protected] and change your password without delay.
Healthy Gaming Habits
Tips for Playing Responsibly
Responsible gaming is about making informed choices every time you play. These practical guidelines can help you keep gaming enjoyable and within healthy boundaries throughout your time on tl89.
Set a Budget Before You Play
Decide on a fixed amount you are comfortable spending before you open any game. Treat this as an entertainment cost — not an investment. Use tl89's deposit limit tools to enforce your budget automatically.
Time Your Sessions
Decide in advance how long you will play and set a session time limit on your account. Take regular breaks — step away from the screen, have a drink of water, or take a short walk — to keep perspective and avoid fatigue-driven decisions.
Play for Fun, Not Profit
Approach every gaming session as entertainment. Winnings are a bonus, not an expectation. Never gamble as a primary income strategy or to resolve financial difficulties — outcomes are governed by certified random number generators and are never predictable.
Never Chase Your Losses
One of the most harmful patterns in gambling is chasing losses — continuing to play in an attempt to recover money that has already been spent. If you have reached your loss limit, stop. The next session is a fresh start, not a recovery opportunity.
Play With Confidence
Enjoy tl89 Safely and Responsibly
Your wellbeing is our priority. Explore everything tl89 has to offer — from live cricket betting and slots to Dragon Tiger and Lucky Piggy — with the confidence that our responsible gaming tools have your back every step of the way.